Refund policy

We want you to love your RusticWares piece. We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at rusticwares1@gmail.com with your order number and the reason for your return. Returns will need to be sent to the following address: RusticWares, 39 Whortleberry Rd, Redding, CT 06896.

Return shipping costs are the customer's responsibility, and we don't charge a restocking fee. We recommend using a trackable shipping method, since we can't be responsible for items lost in transit back to us.

You can always contact us with any return question at rusticwares1@gmail.com.

Damages and issues
Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right at no cost to you.

Exceptions / non-returnable items
Sale items and gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days, minus original shipping costs. It can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at rusticwares1@gmail.com.